Privacy Policy

Elli Liv Pty Limited (ABN 45 696 133 883) trading as Elli Living

Effective Date: 27 April 2026
Last Updated: 27 April 2026

Elli Liv Pty Limited (ABN 45 696 133 883) trading as Elli Living (“Elli Living”, “we”, “us” or “our”) is committed to protecting your privacy. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Summary

We collect personal information to provide accommodation, manage your stay, and improve your experience. We do not sell your personal information and only share it where necessary to operate our services or comply with legal obligations.

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our accommodation and hospitality services, our Prahran property, our digital platforms (including our website and mobile application), and our community facilities.

1. Information We Collect

We may collect the following categories of personal information:

  • Identity & Verification Data: Full name, date of birth, nationality, and government-issued identification (e.g. passport or driver’s licence).
  • Contact Data: Email address, telephone number, postal address, and emergency contact details.
  • Financial & Transaction Data: Payment details, billing address, and transaction history. Payment processing is handled by PCI DSS-compliant providers; we do not store full card numbers.
  • Accommodation & Usage Data: Stay details, preferences, bookings, facility usage, and service requests.
  • Technical Data: IP address, device identifiers, browser type, operating system, and interaction data from our website and app.
  • Security Data: CCTV footage in common areas, access logs, and incident reports. CCTV signage is displayed in accordance with applicable laws.
  • Health & Dietary Information: Where voluntarily provided (e.g. allergies or accessibility needs). This is treated as sensitive information and collected only with your consent.

2. How We Collect Your Information

We collect personal information through:

  1. Direct interactions: When you make a booking, enter into an accommodation agreement, register for services, or communicate with us.
  2. Automated technologies: Cookies, analytics tools, and similar technologies used on our website and app.
  3. Property systems: Smart access systems, keyless entry, and building management systems.
  4. Third parties: Booking platforms, travel agents, corporate partners, and referral sources.

3. How We Use Your Information

We use your personal information to:

  • Provide services: Manage bookings, payments, check-in and check-out, and accommodation agreements.
  • Community and events: Facilitate coworking, social events, and resident services where you opt in.
  • Personalisation: Tailor your experience and preferences. You may opt out at any time.
  • Communications: Send service updates and, where consented, marketing communications.
  • Safety and security: Maintain a safe environment and manage access controls.
  • Legal compliance: Meet obligations under applicable laws.

We may also use your information to support our legitimate business operations and service delivery.

4. Data Sharing & Third Parties

We only share your personal information where necessary to operate our services or comply with legal obligations.

We do not sell, rent or trade your personal information.

We may disclose your information to:

  • Service providers: Technology platforms, payment providers, cloud hosting, and IT services.
  • Legal and regulatory bodies: Where required by law or regulatory authorities.
  • Property and service partners: Cleaning, maintenance, wellness and other guest services.
  • Booking platforms: Where your reservation was made via a third party.
  • Professional advisers: Lawyers, auditors, insurers, and accountants.

All third parties are required to handle your information in accordance with applicable privacy laws.

5. Data Security & Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

  • Encryption: Data is protected using SSL/TLS encryption in transit. Sensitive data is encrypted at rest.
  • Access controls: Information is accessible only to authorised personnel on a need-to-know basis.
  • Storage: Personal information is primarily stored in Australia.

Where data is processed overseas (including the United States, European Union, and Singapore), we take reasonable steps to ensure compliance with the APPs or equivalent privacy protections.

  • Data breaches: We comply with the Notifiable Data Breaches scheme and will notify affected individuals and regulators where required.

6. Your Rights & Complaints

You have the following rights:

  • Access: Request access to your personal information.
  • Correction: Request correction of inaccurate or outdated information.
  • Opt-out: Unsubscribe from marketing communications at any time.
  • Erasure: Request deletion where information is no longer required.
  • Complaints: Lodge a complaint if you believe your privacy has been breached.

We may require verification of your identity before processing any request.

We aim to respond to requests within 30 days.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Data Retention

We retain personal information only as long as necessary or required by law.

  • Guest records: Minimum 7 years (or longer if required by law)
  • CCTV footage: Up to 30 days unless required for investigation
  • Marketing data: Until you withdraw consent

When no longer required, information is securely destroyed or de-identified.

8. Cross-Border Disclosure

Some service providers are located overseas.

Before disclosing personal information internationally, we take reasonable steps to ensure the recipient complies with the APPs or equivalent protections.

Countries may include the United States, Singapore, and the European Union.

9. Cookies & Analytics

We use cookies and similar technologies to improve functionality, analyse usage, and personalise your experience.

Where required, we obtain your consent before using non-essential cookies.

You may manage cookie preferences through your browser or our website tools. Disabling cookies may affect functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be published on our website and app with a revised “Last Updated” date.

Where changes are material, we will take reasonable steps to notify you.

11. Contact Us

Privacy Officer
Elli Living
Email: info@elliliving.com
Address: Level 16, 9 Castlereagh Street, Sydney NSW 2000
Telephone: +61 414 53 13 10